Purchasing poor quality art supplies is more than just wasting money. It’s frustrating and disappointing and leads to hesitation when looking to buy materials in the future. It can even put you off creating the art that you love, which is the last thing we want.
We want to eliminate those fears and give you the peace of mind you deserve with our C.A.S.T.L.E. Guarantee. The C.A.S.T.L.E. Guarantee sums up what we’re all about; Castle Art Supplies Trusted Loyal Excellence. We want to make sure you have the best possible experience, not only with our products but our service as well.
Our guarantee allows you to buy in confidence, as if you are unhappy with the product for any reason or receive a damaged set, we will offer you your choice of either a free replacement or full refund.
We understand that this process can be annoying and stressful, but we aim to make the process as hassle-free as possible. You don’t need to return the faulty or damaged goods to us, saving you having to re-package the product and send it off again.
All you need to do is contact us, and our friendly support team will be more than happy to help you, although we hope that you’ll be so over-joyed with our products that you only get in touch to tell us how much you’re loving them!
There may be some small changes to the guarantee depending on the individual product, so make sure to check each listing for further details.